FAQ

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FAQ 〰️

GENERAL

When is JAMS Music open?

We are open Monday through Thursday, 11am - 8pm, Friday 11am - 6pm, Saturday 11am - 5pm, and Sunday 12pm - 5pm. You may drop off/pickup repairs, return rentals, check out our inventory, and try instruments, no appointment necessary!

How can I contact you/visit your store?

How can I follow JAMS Music?

Follow us on Instagram to see current inventory, cool repairs, staff life and more. Or, subscribe to our newsletter for early access to sales events, product announcements, promotions, and more.

latest instagram feed

 
To thump, or not to thump? That is the question! This #thumpinthursday feature some hip @fender products. Vintera 50's J-Bass pictured with the Trapper Bass Distortion and Rumble 25 bass amp. If you're looking for some cool colors and great tones, l
What the heck is it Wednesday?! These super cool, retro @yamahamusicusa instruments were in our repair shop the other day for some TLC. What do you think was the inspiration for this design? What would YOU call these models?? Comment below and we'
The head is not dead!!! The @mesaengineering TC-50 guitar amplifier gives you high gain, low gain, and sparkling clean with three independent controls for reverb. Plus, with the ultimate flexibility for DI connection for recording or live use with t
It's a hot #teletuesday at JAMS Music. Check out this beautifully aged @Fender Vintera Road Worn® '70s Telecaster® Deluxe guitar that just showed up. It's Daphne Blue and maple fingerboard show all the scars from rocking out in the clubs fo
Have a safe and Happy Independence Day. We’ll be closed today and back at it on Monday morning. #independenceday #4thofjuly #dublinca
We appreciate all of your continued support. As a way to say thank you, we want to give YOU a $20 Gift Certificate! Just come down to the store and show that you follow us on IG or FB, and redeem your Gift Certificate at the time of purchase. Applie
Here's the answer to today’s #whatthehellisit Wednesday post! These are Flush Cutters used for cutting frets against the side edge of the fretboard. However, this is specially made for use stainless steel frets which are much harder than stan
Are you ready for another #whatthehellisthat Wednesday? Comment below what you think this tool is used for; answer will be revealed tonight at 6pm. Hint: There's a little wear and tear on it, so you know we use it all the time!
WOW! Look at all the crazy figuring on this @taylorguitars 618e guitar. A Sitka spruce top paired with maple back and sides and a big Grand Orchestra body gives you all the Ooomfph you need to be heard. Come check this and the rest of our large sel
Starting today, we're now open one hour extra on weekdays! As we slowly reopen our lesson program, certain days will have scheduled lessons later than our store hours. We will be staffing the store during those after hour lessons. We plan to return
Fresh pedals in-stock from our friends at @jimdunlop. These awesome pedals add color and textures to your tone. And guess what!? They're made right up the road in Benicia, California! What MXR or other Dunlop pedals do you have on your pedalboard?
 
 

SALES

We have a five (5) day return-and-exchange policy. We do not accept returns on items such as microphones, reeds, mouthpieces, strings, picks, etc unless unopened and sealed in original manufacturers’ packaging. For returns on serialized items over $100, we require a 10% restocking fee for cleaning, inspecting, and re-shelving the item. We typically wave this 10% fee if exchanging inventory rather than returning.

What is your return policy?

We typically do not buy back instruments, however we will consider trade-ins and consignments.

Do you buy back instruments?

If you have an instrument you’d like to trade-in or consign, you can bring it by the shop anytime during our business hours for us to inspect and consider. For consigned items, we retain 30% of the sale price of your instrument as a consignment fee.

How do I trade-in or consign my instrument at your store?

 
 

LESSONS

Our lesson program is back in full-swing! We have the best lesson facility in the Tri-valley and East bay Area. You can visit our lessons page to learn more and sign up online.

Is your lesson program still running after COVID-19?

Most of our piano instructors will teach students as young as 5, while most other instructors such as guitar, drums, brass, or woodwinds, teach students as young as 8. It’s important that the student is physically able to reach all parts of the chosen instrument comfortably, which can vary from child to child. If you aren’t sure about which instrument is the best fit for your child, stop by the store and we will be more than happy to show you a few options and see what your child is interested in!

When should I start my child with music lessons?

Lesson Rates are as follows:

  • $180/month for 30-minute lessons

  • $265/month for 45-minute lessons

  • $330 for 60-minute lessons (savings of $30 per month when compared to other lesson rates)

How much do lessons cost?

 
 

RENTALS

How do I return my rental?

You can return your rental instrument during any of our store hours, no appointment necessary! Simply bring your instrument in and we will help you return your rental, as well as find a new instrument if you wish to purchase.

To rent an instrument, we will need a form of ID (preferably a drivers’ license) and two (2) credit cards on file. The account holder must be at least 18 years of age and hold a current drivers’ license.

What do I need to rent an instrument?

The following is a list of monthly rates* for rental instruments. Availability may vary, please call to check for availability.

  • Clarinet - $32.99 +tax

  • Flute - $32.99 +tax

  • Alto Saxophone - $47.99 +tax

  • Tenor Saxophone - $52.99 +tax

  • Trumpet - $32.99 +tax

  • Trombone - $32.99 +tax

  • Oboe - $62.99 +tax

  • Violin - $25 +tax

  • Viola - $25 +tax

  • Cello - $47.99 +tax

  • Snare Kit - $20 +tax

  • Bell Kit - $20 +tax

  • Combo Snare/Bell Kit - $25 +tax

For an optional additional $6 per month, we offer a Damage Coverage plan to assist with accidental damage that may occur to your instrument while it is in your possession. See our Rentals page for more information.

*Most rental instruments will require the purchase of non-rentable accessories at the time of rental, or during the course of renting. These accessories include items such as reeds and neck straps, that are either disposable or cannot be rented out due to sanitary reasons.

How much do rentals cost?

How do I measure my child for violin size?

 
 

REPAIRS

How much do guitar/bass repairs cost?

The following is a list of base prices for the most common repairs. Prices may vary.

  • Setups (no locking trem system): $90 + cost of strings (if applicable)

  • Setups (locking trem system): $120 + cost of strings (if applicable)

  • Pickup Swap: $40 (per pickup)

  • Restring (non-locking): $25 + cost of strings

  • Restring (locking): $30 + cost of strings

  • Electronic Repair: $30 (base price, may vary) + materials (if applicable)

  • Fret Level/Recrown: $220 (may vary)

  • Strap Button Installation: $10 labor + $1 Strap Pin

For string instrument repairs, the turnaround time is typically 3-5(three to five) business days. Times may vary.

For brass or woodwind repairs, the turnaround time varies from 5-10 (five to ten) business days. Times may vary.

How long will it take to repair my instrument?